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phone systems / nortel networks What is VoIP? In business, its most fundamental form is unified voice and data networks, bringing telephony systems into IT networks through the use of voice over internet protocol (VoIP) technology. Unifying voice and data networks can be expensive, but the price of component technologies is falling while the number of different ways such a network can be built and used continues to rise. Recent research commissioned by BT Business shows that more than a third of SMEs in the UK have already moved over to using a single communications network, and that a further 24% plan to make the switch over the next two years. When used in tandem with fast, secure broadband links, VoIP-enabled remote communications can help companies save huge amounts of money by allowing more employees to work from home, enabling hotdesking as well as savings on heating, lighting and office space. Businesses with more than one site can also benefit from the fact that VoIP calls to other users on the same network are free. Using converged networks also helps to improve customer service through caller identification and routing technologies that push incoming calls to the person or department best-equipped to handle the call. It also becomes easier - in theory - to manage, extend and upgrade the communications infrastructure, because IP technology enables many system changes to be implemented remotely. Adding new applications can also be more straightforward, while converged network providers are also eager to show the security measures used to protect their solutions. Please visit the links above to find further information on the different types of VoIP telephony available. phone systems / nortel networks |
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